Web Dialling
Our fully integrated in-browser phone means there's no need for expensive hardware costs or complicated integrations into existing systems. Instead, your agents can simply log in from anywhere in the world and begin making calls with the same low cost call rates, regardless of location.
Low Call Rates Worldwide
Using modern VoIP technology enables us to provide low call costs to destinations worldwide. Although highly competitive, we do not compromise on quality and ensure all our traffic is provided over tried and tested routes.
No Hardware Required
No more being tied to the office desk or worrying about maintaining expensive phone hardware, just plug in a headset and go. All your callers need is a computer with internet access and a PC-compatible headset, significantly reducing cost and giving superior flexibility.
Configurable
Caller ID
Present a different caller ID on a campaign-by-campaign basis. If you're performing a campaign on behalf of clients and don't want to deal with the inbound calls, this means you no longer need to present a withheld number, increasing pickup rates and improving customer experience.
Call Recording - PCI/HIPAA Compliance
Collecting sensitive information? Need to record calls for training purposes? Our built-in call recording has you covered. With automatic pause/resume capabilities and secure storage options, you can be safe in the knowledge you are complying with all the current legislation.
Campaign Management
We provide you the controls to fine tune your campaign and get the most out of your data. Powerful workflows enable you to manage the lifecycle of your leads, advanced dialling rules enable you to schedule your communication strategy and skill assignment ensures your agents are working where they're most effective.
Advanced Dialling Rules
Define the time of day and how often your leads are contacted, on a per campaign, per skillset basis. This can be fine-tuned throughout the lifecycle of the campaign based on analytics and discover the best strategy to exhaust your data.
Lead
Lifecycle
Maintain full visibilty of previous communication with your leads throughout the lifecycle of a single campaign, and even across multiple campaigns. All call recordings, call notes and lead information updates are maintained and tracked for the lifetime of your subscription.
Automated
Workflow
Whether you have a traditional sales funnel process or run follow-up campaigns based on the results of previous communication, we give you all the tools you need to configure workflows and manage the lifecycle of your leads.
Skill
Assignment
By assigning descriptive tags to your lead data, you can be sure agents are allocated most effectively to deal with the leads they are trained to handle. Dialling rules can also be configured on a per-skill basis to ensure your communication strategy gets the most out of your data.
Workforce Management
We realise that managing your workforce is one of the most important aspects of running a successful campaign. Therefore, we've provided you all the necessary tools to manage, motivate and schedule your callers and monitor their performance in real time.
Manage
Payroll
With fully customisable agent states, you can monitor the working hours of your agents and report on this data for your payroll purposes. This can be especially helpful when dealing with remote workers and managing a workforce across multiple locations.
Schedule
Adherence
Using our powerful analytics and realtime views, you can easily determine how effective your agents are and work out where their time is being spent. Monitor all aspects from time spent on the phone and wrapping up calls through to time spent on breaks or in training.
Agent Performance Monitoring
Using the real time views and historical reporting, you can closely monitor agent performance as and when you need. View average call times, wrap up times, volume of calls and total talk time at any point in time, across all or individual campaigns.
Staff
Training
Supervisors have the ability to live listen into agents' calls in realtime, without the need for being in the same office, or even country for that matter! Each campaign can also have it's own set of uploaded documentation, scripts and other materials so agents have all the information they need to hand.
Analytics / Reporting
Getting access to your data and the key metrics you need can be essential to maximising the potential of your campaign. We understand that and provide you with all the necessary tools to make sure you can pull this information as and when you want.
KPI Dashboard & Wallboards
Display key statistics on to any monitor or TV screen using Google ChromeCast™ wireless technology, meaning no messy wires required. Bring out the competitive edge in your agents by showing comparative agent performance or simply monitor volumes of remaining data in real time.
Historical
Reports
Select from our pre-built list of campaign, agent and audit reports allowing you to get a historical view of results and key statistics across one or many campaigns for any date period. Schedule any report to run on a custom schedule and deliver to any number of email recipients.
Realtime
Views
Various real time views allow you to see current calls in progress, agent states and live statistics about your campaign. You can see which leads your agents are speaking with, listen in to the call or send them a message to advise them of some key information.
Custom Report Builder
Can't find the report you are looking for? No trouble, just build your own using our simple report builder tool and produce the stats you need, when you need. Custom reports can be scheduled just like our prebuilt reports and can be shared amongst other users in the system.
Why not take it for a spin
